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Pet Friend Overview: A Tour of the Whole Product
A narrated tour of Pet Friend animal shelter software — the Animal Manager, intake with the AI assistant, care and medical records, adoptions with built-in e-signatures, animal control, people, tasks, accounting, reports and admin — ending with using it from a phone in the field.
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Transcript
Meet Pet Friend, the pet friendly software. It helps rescues, shelters, and animal control run their whole world in one place — from a stray's very first day, all the way home. Come take a look around with me.
Every day starts right here, on your dashboard. Think of it as your home base — a quick, live look at what's happening across your shelter, with your most common jobs always within reach.
Now, this is really the heart of it all: the Animal Manager. Every pet in your care lives here, from the day they arrive to their happy ending — and this is the page your team will keep open all day long.
One list, every animal, with their photo, their status, and their kennel right there at a glance. You can search by name, breed, microchip, or owner, narrow the list down to just the dogs or just the ones ready for adoption, and export the whole thing to a spreadsheet whenever you need it.
And that's the idea behind all of Pet Friend — one record per animal, start to finish. Intake, photos, kennel, medical exams, vaccinations, behavior notes, foster, adoption — every step is tied to that one animal. So when a new volunteer asks what's happening with the beagle in kennel four, the answer is a single click away.
And here's what makes Pet Friend different. Built right into intake is an A.I. assistant. It can read an animal's details straight from a photo, a document, or a quick typed note — so your team spends less time at the keyboard, and more time with the animals.
Over in the Care area, you'll keep everyone healthy. Vaccinations, medications, procedures, vet visits — it all lives together in one tidy timeline.
When it's time for a happy ending, the Adoptions area runs the whole placement pipeline — application, approval, contract, and fee.
And the paperwork gets signed right here. E-signatures are built into your adoption contracts, surrender forms, foster agreements, and volunteer waivers. Hand the adopter a tablet, they sign on the screen, and the signed PDF files itself onto the animal's record — no printer, no scanner, nothing to lose. Or send it off, and they'll sign from home.
For animal-control and humane officers, there's a whole area built for the field — calls, cases, bite investigations, citations, and mileage, all in one place.
Your People area keeps everyone connected to your shelter in a single contact book — adopters, volunteers, fosters, and staff — and it even tracks your volunteer hours.
Tasks and workflows keep your team on the same page, with recurring routines that quietly create themselves, so nothing important ever slips.
On the business side, Accounting handles your invoices, donations, and expenses — no more juggling spreadsheets.
And when you need answers, the Reports area turns everything you've entered into the census, outcome, medical, and compliance reports you actually rely on.
Then there's the Admin area — your control center for your team, your roles, your fees, forms, and integrations. It all works together, so you enter something once and it's right where you need it, everywhere else.
Now, here's the part that matters most when you're not sitting at a desk. This very same shelter software runs on your phone and your tablet — on iPhone and on Android — with nothing extra to install.
So you can do your kennel rounds with a phone in your hand, take in a stray out in the field and photograph it on the spot, or run an offsite adoption event from a folding table in a parking lot. Your animal records travel right along with you.
And you can install the app, too — Pet Friend is on the Apple App Store and on Google Play.
Because Pet Friend is cloud-hosted, there are no servers to look after, nothing to install, and no I.T. staff required. Your data is backed up every night on Amazon's enterprise-grade infrastructure, so you stay up even when your office doesn't.
And it was built for the people who do the hardest work in rescue — not for I.T. staff. No training manuals, no consultants, and no setup fees. If your volunteers can use a web browser, they can process an intake on their very first day. Plans start at twenty-five dollars a month.
See it for yourself
Everything in this video is in the free demo — no signup. Plans start at $25/month.
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