Security & Data Protection

Animal shelters and rescues trust Pet Friend with sensitive records — adopter information, medical histories, and payment details. Here's how our animal shelter software protects that data.

Cloud hosting on AWS

Pet Friend runs entirely on Amazon Web Services (AWS) cloud infrastructure, with your data stored across a multi-node database cluster for resilience. There is nothing to install and no server for your shelter to maintain — you access Pet Friend from any device with a web browser.

Encryption in transit

All traffic to Pet Friend is served over HTTPS and delivered through a content delivery network, so data moving between your browser and our servers is encrypted.

PCI-compliant payments

Adoption fees, donations, and subscription payments are processed by Stripe and PayPal — PCI-compliant payment providers. Pet Friend never stores raw card numbers on its own systems.

Single sign-on with Okta

Organizations that use Okta can enable single sign-on, so staff authenticate through your existing identity provider and access is centrally managed.

You own your data — export everything, any time

Your records belong to your organization, and we mean that literally: any administrator can click Download Everything and get a single ZIP containing every table as a CSV file plus all of your photos, signatures, and documents. No support ticket, no export fee, no waiting.

There is no lock-in at Pet Friend. If you ever decide to leave, your data walks out the door with you — the same way it walked in. See our privacy policy and terms of service for details, or read about switching to Pet Friend.