The Pet Friend — The Pet Friendly Software
Yearly & Government Plans
Annual billing — ideal for government agencies and organizations paying by purchase order or check. Prefer to pay monthly? Switch to monthly billing, or contact us for help.
Rescue
14-day free trial. Then $300 USD per year, renewing and charging automatically until you cancel.
Cancel before your trial ends to avoid the subscription charge. Review your plan and agree once before entering payment details.
Everything you need to run adoptions end‑to‑end.
- Animal records, intake & daily care
- Adoptions with e‑signature
- Foster matching & active-foster board
- Online donations & payments to your own Stripe, Square or PayPal
- Free full-data export — no lock‑in
- Two-factor authentication
Shelter
14-day free trial. Then $600 USD per year, renewing and charging automatically until you cancel.
Cancel before your trial ends to avoid the subscription charge. Review your plan and agree once before entering payment details.
Everything in Rescue, plus:
- Tasks & workflow automation
- Accounting
- People, donor & volunteer management
- Custom fields & application form builder
- File storage
- Scheduled report delivery
Shelter Plus
14-day free trial. Then $1,200 USD per year, renewing and charging automatically until you cancel.
Cancel before your trial ends to avoid the subscription charge. Review your plan and agree once before entering payment details.
Everything in Shelter, plus:
- Animal control officer module & licensing
- Analytics dashboard
- AI adoption-bio writer
- Partner API & outbound webhooks
- Audit log & compliance exports
- Shelter Animals Count & compliance exports
14-day free trial · No credit card to try the demo · No setup fee · Cancel anytime
Data storage & data usage
Every plan includes 10 GB of data storage plus monthly data usage (downloads & streaming) — 100 GB on Shelter and Shelter Plus, 50 GB on Rescue — measured per organization. Usage beyond these allowances creates additional charges in whole blocks, so even part of an extra block is charged at its full block rate.
Data storage and downloads/streaming are measured per organization. Every plan includes 10 GB of data storage; monthly data usage includes 100 GB on Shelter and Shelter Plus and 50 GB on Rescue. Beyond that, additional data storage is $20/month per 10 GB block or part of a block. Storage charges follow the stored amount and applicable prorations. Additional data usage is $20 per started 100 GB over your calendar-month allowance, whether you’re 1 GB or 99 GB over. Transfer overage is billed automatically afterward on a separate invoice, including for annual subscriptions; it is not a recurring pre-purchased transfer add-on. Reducing future usage does not erase a completed month’s overage. 1 GB = 1,073,741,824 bytes. All prices in USD; applicable taxes are additional.
AI assistance optional · Shelter Plus
Speed up data entry with AI: pull an animal’s details from a photo, a document or scan, or a typed note, and draft adoption bios — every result is a suggestion your staff review before saving. Returning-animal detection (spotting a re-surrender or return) is included free on Shelter Plus.
AI features are an optional add-on for Shelter Plus at $20/month, which includes 100 credits — each AI action (photo intake, document extraction, fill-from-text, adoption bio) uses a credit or two. You’re never charged beyond the monthly price unless you opt in to overage, which adds 100 credits for $20 per block. Returning-animal / duplicate detection is included on Shelter Plus at no extra cost. Add-ons are prorated and can be changed or cancelled in the subscription settings. AI charges are in addition to the base plan and any media-usage charges. All prices in USD; applicable taxes are additional.
Compare every feature across plans
| Feature | Rescue$300/year | Shelter$600/year | Shelter Plus$1,200/year |
|---|---|---|---|
| Core shelter management | |||
| Animal records, intake & care | ✓ | ✓ | ✓ |
| Exact age from date of birth live, never stale | ✓ | ✓ | ✓ |
| Cage cards & printable intake records | ✓ | ✓ | ✓ |
| Adoptions & e-signatures | ✓ | ✓ | ✓ |
| Remote signing by email & text | ✓ | ✓ | ✓ |
| Foster matching & board | ✓ | ✓ | ✓ |
| Bulk / litter intake | ✓ | ✓ | ✓ |
| Online donations & payments (your Stripe, Square or PayPal) | ✓ | ✓ | ✓ |
| Calendar & reminders | ✓ | ✓ | ✓ |
| 60+ built-in reports | ✓ | ✓ | ✓ |
| Notifications & alerts | ✓ | ✓ | ✓ |
| Staff operations | |||
| Tasks & workflow automation | – | ✓ | ✓ |
| Accounting | – | ✓ | ✓ |
| People / donor / volunteer management | – | ✓ | ✓ |
| File manager module | – | ✓ | ✓ |
| Custom fields intake, adoptions & fosters | – | ✓ | ✓ |
| Required & hidden form fields | – | ✓ | ✓ |
| Custom printouts choose what prints per animal | – | ✓ | ✓ |
| Custom form builder | – | ✓ | ✓ |
| Document e-signing send PDF/Word to sign | – | ✓ | ✓ |
| Drag-to-place signature & signed PDF | – | ✓ | ✓ |
| Scheduled report delivery | – | ✓ | ✓ |
| Single sign-on — Google, Microsoft, Yahoo, Zoho & Okta | – | ✓ | ✓ |
| Enterprise, compliance & AI | |||
| Animal control officer module | – | – | ✓ |
| Animal registration / licensing | – | – | ✓ |
| Analytics dashboard | – | – | ✓ |
| Partner API & webhooks | – | – | ✓ |
| Audit log | – | – | ✓ |
| Shelter Animals Count export | – | – | ✓ |
| AI assistance — Shelter Plus add-on ($20/mo) | |||
| Photo-assisted intake fill fields from a photo | – | – | ✓ |
| Document extraction PDF & scans | – | – | ✓ |
| Fill-from-text & field cleanup | – | – | ✓ |
| AI adoption-bio writer | – | – | ✓ |
| Returning-animal detection included free | – | – | ✓ |
| Data storage & data usage — on every plan | |||
| Data storage then $20 / +10 GB mo | 10 GB | 10 GB | 10 GB |
| Data usage (downloads) / mo then $20 / +100 GB mo | 50 GB | 100 GB | 100 GB |
| Included on every plan | |||
| Full data export — no lock-in | ✓ | ✓ | ✓ |
| Shelterluv / PetPoint migration import | ✓ | ✓ | ✓ |
| Two-factor authentication | ✓ | ✓ | ✓ |
| Login lockout | ✓ | ✓ | ✓ |
| Automatic nightly backups | ✓ | ✓ | ✓ |
| iOS & Android apps | ✓ | ✓ | ✓ |