https://petfriend.io/ https://petfriend.io/resources/img/help/dashboard-poster.webp Pet Friend Overview: A Tour of the Whole Product A narrated tour of Pet Friend animal shelter software — the Animal Manager, intake with the AI assistant, care and medical records, adoptions with built-in e-signatures, animal control, people, tasks, accounting, reports and admin — ending with using it from a phone in the field. https://petfriend.io/resources/video/help/overview.mp4 343 2026-08-01T21:14:02-04:00 yes no https://petfriend.io/resources/img/help/mobile.webp Mobile & Field Use: Pet Friend on a Phone The real app recorded on a phone screen: kennel rounds, a field intake photographed on the spot, and an adoption signed at an offsite event — the same shelter software on iPhone, Android, tablet or desktop with nothing extra to install. https://petfriend.io/resources/video/help/mobile.mp4 166 2026-08-01T21:14:02-04:00 yes no https://petfriend.io/videos/overview https://petfriend.io/resources/img/help/dashboard-poster.webp Pet Friend Overview: A Tour of the Whole Product A narrated tour of Pet Friend animal shelter software — the Animal Manager, intake with the AI assistant, care and medical records, adoptions with built-in e-signatures, animal control, people, tasks, accounting, reports and admin — ending with using it from a phone in the field. https://petfriend.io/resources/video/help/overview.mp4 343 2026-08-01T21:14:02-04:00 yes no https://petfriend.io/videos/mobile https://petfriend.io/resources/img/help/mobile.webp Mobile & Field Use: Pet Friend on a Phone The real app recorded on a phone screen: kennel rounds, a field intake photographed on the spot, and an adoption signed at an offsite event — the same shelter software on iPhone, Android, tablet or desktop with nothing extra to install. https://petfriend.io/resources/video/help/mobile.mp4 166 2026-08-01T21:14:02-04:00 yes no https://petfriend.io/videos/dashboard https://petfriend.io/resources/img/help/dashboard.webp Dashboard The home screen: a live snapshot of active animals, who needs care today, adoptions in progress and alerts, with quick actions for intake, adoption, foster and daily care, and the activity feed of recent changes. https://petfriend.io/resources/video/help/dashboard.mp4 83 2026-07-19T15:29:48-04:00 yes no https://petfriend.io/videos/animals https://petfriend.io/resources/img/help/animals.webp Animal Management One record per animal from arrival to going home — the searchable Animal Manager with photo, status and kennel, filters, New Intake, litter and group intake, and the full history on one page. https://petfriend.io/resources/video/help/animals.mp4 100 2026-08-01T21:14:02-04:00 yes no https://petfriend.io/videos/intake https://petfriend.io/resources/img/help/intake.webp Animal Intake, Step by Step Taking a new animal into the shelter end to end: the five-step intake form — basics, physical, medical, origin (stray, surrender, transfer or seizure) and photos — and the AI assistant that suggests details from a photo for you to review before anything is saved. https://petfriend.io/resources/video/help/intake.mp4 199 2026-08-01T21:14:02-04:00 yes no https://petfriend.io/videos/ai-features https://petfriend.io/resources/img/help/ai-features.webp AI Assistant for Intake and Data Entry The built-in AI assistant on the intake form: photo intake, document extraction, fill-from-text, returning-animal detection and Draft with AI — it only ever suggests, and a person reviews before anything is saved. https://petfriend.io/resources/video/help/ai-features.mp4 129 2026-08-01T21:14:02-04:00 yes no https://petfriend.io/videos/care https://petfriend.io/resources/img/help/care.webp Care & Medical Records Daily Care with doses flagged and given at the kennel door, the medication administration record, vaccinations with next-due dates and printable rabies certificates, vet visits, behavior and procedures, and the kennel overview. https://petfriend.io/resources/video/help/care.mp4 127 2026-08-01T21:14:02-04:00 yes no https://petfriend.io/videos/adoptions https://petfriend.io/resources/img/help/adoptions.webp Adoptions & Outcomes The adoption pipeline from application to completed placement: the contract built from your template, signed on screen or by a remote signing link, the fee, the outcome recorded on the spot — plus foster, transfer and return-to-owner outcomes and printable adoption certificates. https://petfriend.io/resources/video/help/adoptions.mp4 117 2026-07-19T15:29:48-04:00 yes no https://petfriend.io/videos/people https://petfriend.io/resources/img/help/people.webp People & Contacts One contact book for adopters, fosters, volunteers, staff and veterinarians, with every animal linked to each person — and volunteer hours that roll up into reporting. https://petfriend.io/resources/video/help/people.mp4 90 2026-08-01T21:14:02-04:00 yes no https://petfriend.io/videos/tasks https://petfriend.io/resources/img/help/tasks.webp Tasks & Workflows Assigning and tracking daily shelter work, and the recurring workflows that create their own tasks on a schedule so routine care never slips. https://petfriend.io/resources/video/help/tasks.mp4 90 2026-08-01T21:14:02-04:00 yes no https://petfriend.io/videos/calendar https://petfriend.io/resources/img/help/calendar.webp Calendar Adoption events, vet appointments, volunteer shifts and fundraisers on one shared, color-coded calendar, in month, week or day view. https://petfriend.io/resources/video/help/calendar.mp4 61 2026-08-01T21:14:02-04:00 yes no https://petfriend.io/videos/files https://petfriend.io/resources/img/help/files.webp Files & Documents Forms, contracts, photos and video organized into folders, secure cloud storage for large files, the storage card, and secure public share links you can revoke instantly. https://petfriend.io/resources/video/help/files.mp4 99 2026-08-01T21:14:02-04:00 yes no https://petfriend.io/videos/officers https://petfriend.io/resources/img/help/officers.webp Animal Control: Officers, Calls, Cases & Citations The field module for humane officers and animal control: calls that escalate into cases, bite investigations and quarantine, the ordinance library, citations signed at the scene, and mileage. https://petfriend.io/resources/video/help/officers.mp4 260 2026-07-29T20:47:18-04:00 yes no https://petfriend.io/videos/accounting https://petfriend.io/resources/img/help/accounting.webp Accounting & Finance Invoices, donations, expenses and inventory without a spreadsheet — the month at a glance, expenses linked to an animal, the low-inventory card, and a public donation page that flows straight into your books. https://petfriend.io/resources/video/help/accounting.mp4 90 2026-08-01T21:14:02-04:00 yes no https://petfriend.io/videos/payments https://petfriend.io/resources/img/help/payments.webp Payments Taking fees however they arrive — cash, check, waived, or a card through your own Stripe, Square or PayPal account — with card readers at the counter, payment-request links paid on the payer's phone, receipts and refunds. https://petfriend.io/resources/video/help/payments.mp4 113 2026-08-01T21:14:02-04:00 yes no https://petfriend.io/videos/reports https://petfriend.io/resources/img/help/reports.webp Reports & Analytics Built-in reports grouped by topic — monthly intake, outcomes, live release rate, Asilomar and Shelter Animals Count — plus custom reports, spreadsheet export, scheduled email delivery and the analytics dashboard. https://petfriend.io/resources/video/help/reports.mp4 69 2026-07-19T15:29:48-04:00 yes no https://petfriend.io/videos/admin https://petfriend.io/resources/img/help/admin.webp Admin Panel The control center in setup order: organization settings, kennels, users and roles, the fee schedule and tax, contract wording, Petfinder and AKC Reunite integrations, import and export, and AI usage. https://petfriend.io/resources/video/help/admin.mp4 112 2026-08-01T21:14:02-04:00 yes no https://petfriend.io/videos/security https://petfriend.io/resources/img/help/security.webp Security & Account Protection Two-factor authentication, automatic login lockout, and the admin audit log that shows who changed what. https://petfriend.io/resources/video/help/security.mp4 56 2026-07-19T15:29:48-04:00 yes no https://petfriend.io/videos/sms https://petfriend.io/resources/img/help/sms.webp Text Messaging (SMS) Turning on text messaging, choosing which notification rules send a text, and the opt-in and STOP rules that keep it compliant. Requires the Shelter plan or higher. https://petfriend.io/resources/video/help/sms.mp4 52 2026-07-19T15:29:48-04:00 yes no https://petfriend.io/videos/customization https://petfriend.io/resources/img/help/customization.webp Make It Yours: Fields, Printouts & Age Settings Shaping Pet Friend around how your shelter works: which fields staff must fill in, what prints on cage cards and receipts, and how ages are calculated and displayed. https://petfriend.io/resources/video/help/customization.mp4 238 2026-07-29T20:59:00-04:00 yes no https://petfriend.io/videos/custom-fields https://petfriend.io/resources/img/help/custom-fields.webp Custom Fields: Track What Matters to You Adding your organization's own fields to intake, adoption, foster and return-to-owner forms — placed inside the form, printed on the cage card, and available in reports and exports. https://petfriend.io/resources/video/help/custom-fields.mp4 189 2026-07-29T20:59:00-04:00 yes no https://petfriend.io/videos/forms https://petfriend.io/resources/img/help/forms.webp Custom Forms & E-Signatures Building your own forms, uploading your own PDF or Word documents, sending them for remote signature, and filing the signed copy on the record automatically. https://petfriend.io/resources/video/help/forms.mp4 131 2026-08-01T21:14:02-04:00 yes no